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Delivery details

Omicron

If staff catch Covid or have to self-isolate, we might be very short staffed, or even have to close the shop without warning.  If you  have placed an order which we haven't despatched, we'll explain the position by email, and you are free to cancel.

Royal Mail special delivery is outside our control.  They may also be short staffed, so cannot guarantee next day delivery.  During earlier waves, most deliveries were overnight, but just a few arrived a day late.

We suggest you allow for this when ordering.  You may receive your order a day or 2 late, so please don't leave it until the last moment!

UK

Royal Mail Strikes - Dates announced so far: Friday 26/8, Wednesday 31/8, Thursday 8/9, Friday 9/9. These will affect our ability to post items out, as well as the delivery times/days - our town centre post office will not be accepting any post the day before the strikes, so we may not be able to send post even on those days. Please call the shop on 01978 266887 to discuss, BEFORE you place your order, if this delay would be a problem for you.

We only deliver to the cardholder's billing address.

We post Mondays to Friday, please order by 10am to ensure we can post your order the same day.  

Alternatively you can of course collect your purchases from our shop in Wrexham, see its location here.  Do note the opening hours.  The shop is open Monday to Saturday..

Royal Mail Special Delivery:

This service provides tracking throughout the whole delivery process, and is fully insured.  You have to see the postman as he needs your name. 

You should recieve the package the day after we post it, although Saturday delivery is not guaranteed.  However during the Covid crisis we have had a few parcels delivered a day later, so please try not to rely on next day delivery. 

All other countries

We do  not normally supply outside the UK

If you have found something you like on the site, please contact us, and we'll explain the problems and sort out how we can help.  Do include the model Nos, so we can reserve them for you.

We are sorry for this restriction.  There are shipping delays, and we are too small to collect taxes due from the customer, so if you order from us and live outside the UK there's a further delay (and expense) while the taxes are claimed by the shipper