Martin Rees Jewellers Privacy Notice, as displayed in shop

This is the simplified version, as displayed in our shop.  For further information click here

This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).

We may collect information about you:  This includes your name, address, phone numbers, and all your dealings with our business

We use your information to:

communicate with you by telephone, email, SMS, or post regarding contracts into which you have entered with us

manage your account

prevent fraud and money laundering etc

If you do not provide us with your personal information, we will not be able to lend to you, repair or value your jewellery, or hold items on deposit for you.

We may use your information for marketing purposes if you have joined our Loyalty Scheme in our shop or opted in for marketing e-mails from your account at our online store.

We may share your information with:

law enforcement agencies or regulatory bodies where we are required to do so by law

We store your information:

within the European Economic Area (EEA)

We keep your information:

For as long as you remain in contact with our business and for 3 years afterwards, or for as long as it is needed to manage your account if longer.  If you have taken out a loan with us, the law requires us to keep your information for 6 years after the account is closed.

You have the right to:

access the information we hold about you

ask us to make any changes to your information to make sure it is accurate and up to date

ask us to stop or limit our use of or to delete your information.  We are not obliged to do this in relation to information we need as part of our contractual relationship, and the law requires us to keep records of pawnbroking transactions for six years

receive your information in a format that suits you

transfer your information to a third party


If you have question, want to exercise your rights or make a complaint, please contact us

If we cannot resolve your complaint, you may contact the Financial Ombudsman Service at:

Financial Ombudsman Service

Exchange Tower


E14 9SR

Tel: 08000 234 567

You also have the right to complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.