If you change your mind about a product, we are happy to offer you an exchange or a full refund, provided you return the goods in the same condition in which you purchased them, and with your receipt, within 28 days from the date you received it.
If you're buying Christmas gifts now, and they turn out to be unsuitable, you can return them any time until the end of January. So buy with confidence, knowing you can return them.
Normally this special extension starts from the beginning of November. However with strikes threatened, we’re extending it this year, to ensure all our customers have a great Christmas.
If you wish to return or exchange something, please contact us by phone or e-mail giving us the details of the goods you wish to return, and your reasons. Please return items in their original presentation boxes, securely and protectively packaged, to: the address shown below.
Post your returns to:
Martin Rees Jewellers
61 Chester St
We cannot accept responsibility for returned items which do not reach us, or which arrive damaged, so we strongly suggest you send returned goods via Royal Mail Special Delivery or similar secure, insured method.
Refunds will be made by the same method of payment used for the purchase. We also refund any postage charges which were added to the cost of the goods.
On occasions we may be able to repair goods, in those cases we will contact you to let you know how long this will take, and to ensure that is acceptable to you.
Nothing stated here affects your statuatory rights.